 |
|
of a private jet without
the burden of ownership
 |
home | About Us | Services | My Account | Contact Us |
 |
| Deutsch | Français | Русский |  |
FAQ'sHow does our Jet Membership program work?Our clients sign a once only Jet Membership agreement, deposit funds on their accounts and receive a membership card. You can purchase minimum increments of 5 hours flying time for any category of aircraft once you have placed your initial order for 25 hours. You can replenish your account at any time. Once you are a Jet Membership card holder, you can either make a flight request on-line or by calling an Ascent Jet customer representative. back to top Do you guarantee availability of aircraft within a given notice period? Ascent Jet will make its best effort to provide aircraft with as little as 15 hours notice period for Jet Membership card holders. There is no contractual guarantee of availability, but Ascent Jet has access to a sufficiently large number of aircraft in Europe and elsewhere to be able to meet most requirements. back to top Who typically uses Jet Membership? Jet Membership is typically used by corporations, professionals and private individuals who have schedules that require frequent travel. Jet Membership offers a high degree of convenience since there is no need to make separate payment for each flight request. Once you have opened an account with Ascent Jet, your account status can be viewed at any time along with your flight history and average hourly rate per category of aircraft used. back to top What is Ascent Jet's service area? Ascent Jet's primary service area is the European Economic Community and Switzerland. We can normally provide aircraft with as little as 15 hours notice for Jet Membership card holders. On-demand flights can normally be provided with a 48 hour notice period. Ascent Jet will also provide aircraft for departures from countries outside of the European Community, the Middle East and Russia. back to top Are there any peak periods during the year where you may not be able to provide aircraft within a 15 hour notice period for Jet Membership card holders? Yes, we there are certain peak periods during the year when demand for private aircraft may limit availability. These include peak holiday periods as well as major events such has the Cannes film festival or the Monaco Formula 1 Grand Prix. These peak periods may require sourcing from operators not normally used within the normal positioning range. This can have an effect on hourly rates. back to top How does Ascent Jet's flexi-pricing model work? Ascent Jet uses a reference hourly ceiling rate for each aircraft category to price Jet Membership flight hours. This is not a guaranteed ceiling rate, but is the most likely ceiling rate a customer can expect. The actual hourly rate will vary and will fall below the reference rate and occasionally above. The actual rate will depend on variables such as the trip itinerary (one-way or return, number of overnight stays) and the type and availability of aircraft required. Hourly rates are inclusive of aircraft positioning and landing fees. The average historical hourly rates per aircraft type are indicated in our Jet Membership clients' accounts. Ascent Jet is the only Jet Membership program to offer flexi-pricing. back to top Is Jet Membership and On-demand pricing the same? There is no difference between Jet Membership and On-Demand pricing. In both cases, you receive an offer which you can accept and confirm. Payment can be made by debiting your Jet Membership Account provided there are sufficient funds on your account. Alternatively, you can make payment by credit card or by direct account transfer. back to top How long does your reference hourly ceiling rate last? Ascent Jet's reference hourly ceiling rates are reviewed and published annually. We reserve the right to change the fuel surcharge that is included in our hourly rates. This will normally be in a range that will be no more than 5% of the then current published hourly ceiling rates and will be applied on a trimestral basis. back to top How does Jet Membership differ from fractional ownership or on-demand charter? Jet Membership offers the convenience of fractional ownership but adds a degree of flexibility and service that fractional ownership is unable to provide. A Jet Membership card holder's commitment is minimal and reference hourly ceiling rates are known in advance. Jet Membership eliminates the financial burden and capital risk of both full and partial ownership. On-demand charter offers the highest degree of flexibility but it does not offer the same degree of convenience that Jet Membership offers. back to top How do I know if Jet Membership is the right solution for me? Jet Membership is the ideal solution for corporations, professionals and private individuals who travel between 25 and 250 hours per year. For those whose flight requirements are less that 25 hours, then on-demand charter would likely be a preferable solution. Any requirement above 250 hours on an annual basis would justify full aircraft ownership. back to top Where does Ascent Jet source its aircraft? All aircraft used in our Jet Membership program are operated by certified charter operators throughout Europe and further afield. Many of these aircraft are owned by corporations or private individuals and are managed by Ascent Jet's charter operator partners. Today, there is a large choice of aircraft in Europe from all the principal manufacturers (Bombardier, Cessna, Dassault, Gulfstream and Raytheon). We suggest you view the Representative Aircraft section of this website for an overview of some of the aircraft that are used in our program. back to top How do you assure consistent safety and security? Ascent Jet partners with only the most reputable charter operators based on their adherence to strict European and US safety standards. Before engaging an operator in our programs, we ensure that their operations are audited regularly for compliance to these safety and security standards. back to top How do I select the aircraft that best suits my travel requirement? You can view the representative aircraft pages in this website and then request a category that best suits your needs based on such criteria as capacity and distance to be traveled. This can be done directly on-line. Alternatively, you can call an Ascent Jet customer representative and make your request directly over the telephone. A representative will advise you on the best options when making a flight request. back to top Is catering included? Yes, Ascent Jet offers standard catering on all flights. These include continental breakfast menus, light lunches and dinners. All flights are stocked with an array of fruit juices, soft drinks and alcoholic beverages. Ascent Jet also offers Select Catering at additional cost. Just ask for the Select Catering menu at the time of requesting a flight. Select Catering menus can vary based on location of departure and category of aircraft selected. back to top Do you offer customized service? Yes. Ascent Jet offers both a full e-business experience as well as customized service. You can use our call back service or call a customer representative for any advice you may need on the most suitable size and category of aircraft for your specific travel itinerary and number of travelers. You can also ask for specific catering or ground transportation arrangements. back to top Where is Ascent Jet based? Our head office is in Geneva, Switzerland which is in the heart of Europe. This is also where our IT system is safely hosted, and our customer service representatives are located. back to top How much luggage can I bring on a flight? All private jets offer reasonable luggage storage space. The actual cubic capacities can be viewed for many of the aircraft used in our program by referring to the Representative Aircraft pages in this website. When making your flight request, we always ask our card holders for details on the size, characteristics and number of items to be transported. If there are any special items such as skis or larger pieces of luggage, a customer representative will be pleased to advise you on your best options for transporting these. back to top What happens if I want to change or cancel a flight? Since Ascent Jet is not an operator, but acts as an intermediary, any response to a request for change or cancellation will be made in accordance with the policies of the individual operators. Typically, an operator will accept cancellation without penalty for cancellations made ten days prior to planned departure. For any cancellations made less than ten days prior to departure, cancellation fees are usually applicable. Changes can be requested at any time and Ascent Jet will make its best efforts to make any new arrangements. back to top Can other people use my Jet Membership card? As a private individual you can authorize other people to use your Jet Membership card without you necessarily having to fly with them. As the card holder, we require your authorization at the time a flight is requested. Your account will be debited accordingly. back to top |
|
 |
 |